FAQ's
Samples
Will be sent by post. Best to check colour etc before ordering as I hate to disappoint... Please therefore use the sales@ohhfleur.com address to request the samples you need quoting design name and colour with full address for sending.
Delivery
Our standard carriage charge to UK mainland (England, Wales and Mainland Scotland) addresses for 1 roll is £5.00 We can fit 3 rolls in 1 box for £18. (Printers delivery charge), any other areas please email me at sales@ohhfleur.com and I will get a carriage quote.
Orders
Orders will normally be despatched within 3 weeks. Busy times and holidays will effect this lead time so please advise is something is urgent and we'll do our best. Delivery will be by post or courier. Think Legally Blonde... 'Nice package..'
Wearing my Interior Designer hat - order an extra 10% or a roll to allow for pattern repeat or damage during install. There are plenty of quantity calculators online to help you or ask your decorator. If you don't have one - I can recommend..
Damage
If there is damage to goods in transit, please call me asap so I can sort out for you. Also worth noting (and I'm sure you would never dream of getting cross with me.. ) But if there is a delay with printers or couriers, I cannot be financially liable or blamed.
Returns
Now I aim to please, and am confident you're going to LOVE your wallpaper, but if for some reason the wallpaper is not how you imagined then please advise me asap. I will happily accept unopened, undamaged wallpaper in the original packaging. Please send back to me via Royal Mail tracking service - Then it won't get lost and create other issues! Due to the ever changing batch numbers we are unable to offer refunds on over ordered wallpaper. You can always line your drawers or wrap gifts!
Now that the heavy stuff is out the way.... 'Lets Dance!' Kevin Bacon-Footloose...